Shipping & Delivery
Customer satisfaction is our top priority therefore we are proud to offer FREE international shipping to over 200 countries worldwide.
We are dedicated in bringing our customers great value and service and are willing to walk the extra mile if that makes our customer happy. After all, a happy customer means more potential customers in the future.
With this in mind you can rest assured knowing that your order is in good hands and that you can either call or email us any time during our open hours (09:00 - 18:00 GMT+2) and we will be sure to respond within a timely manner.
That said, here's a couple of our most Frequently Asked Questions and perhaps you'll find your answer here:
How can I pay for your products?
In most cases we accept PayPal as it's easy, secure and convenient for both parties involved. However we also accept Bitcoin and Perfect Money. If you are interested in using the latter instead of checking out directly through PayPal then you'll need to contact us first.
How long until my item arrives?
All of our packages are sent out from our warehouse in China using regular economy mail (also known as "snail mail"). This means that your product will arrive anywhere between 15-45 days after being marked as shipped.
Unfortunately we can't speed up the delivery if we wish to continue offering FREE shipping. Here's a table with our estimates:
|Location||*Estimated shipping time|
|United States||10-20 business days|
|Canada, Europe||10-20 business days|
|Australia, New Zealand||10-30 business days|
|Mexico, Central America, South America||10-30 business days|
*This doesn’t include our 2-5 day processing time.
In some extreme cases your package can take up to 45 days to reach you. This is most common during the holiday seasons and can't be helped. However if 45 days have passed and you still haven't received anything, feel free to contact us for either a full refund or a reship of your chosen item!
What about customs charges?
You are responsible for any and all charges applied to your item(s) as they pass through your countries customs inspection. For larger orders it may be possible that you are asked to pay a customs fee in order to get your package out of the post office. For small orders this normally isn't the case.